This teaching, research and extension project aims to understand the dimensions of accessibility in online social networks from the perspective of people with disabilities and to present proposals for the creation of interfaces and interactions that are more friendly and inclusive. Based on the premises of user-centered design (or experience design), we will take the users and the multiple, plural and dynamic contexts in which they are inserted as a starting point, so their experience is a key element in the quality assessment of the proposed interaction. Generally, the “quality” of this interaction is analyzed from requirements and parameters that are given by usability and accessibility, which, in turn, are linked to legal directives (ISO 9241-171) and seek to ensure the inclusion of any users in digital environments / services / products. However, when we turn our gaze to these contexts, we identify a gap between what is desirable / required and what really is effective in order for a particular product or service to be considered inclusive. In fact, there are few products / services that meet the minimum inclusion requirements, in order to achieve usability and accessibility metrics. Far from being a purely technical question, this realization has several implications for the life of the subjects, who are faced with the environments and digital devices to perform activities that go from entertainment to the exercise of their citizenship. Applications, portals, games, social networks and others are increasingly present in everyday life, requiring subjects to have varied skills and competences for interaction. In the case of social networks, preferential sites of interaction, we perceive an absence of minimum standards of accessibility, which implies the exclusion – or difficult access – of many subjects to the contents and interactions present there. The general objective is to develop a theoretical-methodological effort, focusing on the relations between subjects and mediations, for digital inclusion projects, which will result in products that promote citizenship and combat digital exclusion. Among the specific objectives we have the development and dissemination of proposals based on user-centered design, to increase the hospitality and digital inclusion for people with disabilities and / or users with different anthropometric and sensorial characteristics.


Coordination: Camila Alves Mantovani and Sônia Caldas Pessoa